betnaga's Privacy Policy

betnaga is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the betnaga website, mobile application, and all related services. By using our platform, you agree to the terms of this Policy.

This Policy has been prepared so that you can clearly understand what information we collect, why we collect it, and how we use it. Ensuring your control over your information is one of our priorities. Alongside this Policy, you should also read our Terms and Conditions, as both documents together define the relationship between you and betnaga.

This Policy applies to all registered and unregistered users aged 21 and above. Use of the platform by anyone under the age of 21 is strictly prohibited.

2.1 Registration and Identity Information

When you open an account with betnaga, we collect the following information:

• Full name, date of birth, and national ID / passport number
• Mobile number and email address
• Residential address
• Username and encrypted password (never stored in plain text)

2.2 Financial Transaction Information

During deposit and withdrawal processes, we keep records of transactions. Our payment methods — bKash, Nagad, Rocket, and Upay — operate directly under the respective provider's own security systems. We do not store any card numbers or bank PINs.

• Transaction ID and amount
• Date and time of deposits and withdrawals
• Mobile wallet number (stored in partially masked form)
• Records related to bonuses and promotions

2.3 Technical and Device Information

To improve your browsing experience and prevent fraud, we automatically collect certain technical information:

• IP address and approximate location
• Device type, operating system, and browser version
• Session duration and page visit records
• Cookies and local storage data

2.4 Customer Support Communications

When you contact our support team via live chat or email, those conversations are recorded. This is used to avoid recurrence of the same issues in the future and to improve the quality of service.

3.1 Service Operations and Account Management

The primary use of collected information is to keep your account active, complete transactions, verify bonus eligibility, and manage VIP membership. No withdrawal request is processed without confirming your identity.

3.2 Fraud Prevention and Security

We analyse information to prevent multiple accounts, money laundering, and unauthorised access. Our security systems, including SSL encryption, are under continuous monitoring.

3.3 Service Improvement and Customisation

By analysing your playing patterns and preferences, we improve the platform's design, game selection, and offers. This analysis is entirely for the purpose of improving your personal experience.

3.4 Ensuring Responsible Gaming

We monitor playing patterns to identify unusual or risky behaviour and to provide assistance to users when needed. betnaga follows a responsible gaming policy and places the highest importance on user wellbeing.

3.5 Communications and Notifications

We use your mobile number and email to send important account notifications, transaction confirmations, and security alerts. For promotional messages, you may withdraw your consent at any time.

4.1 Sharing Information with Third Parties

betnaga never sells your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment processors: Necessary information is shared with the relevant mobile wallet service to verify transactions.
• Technology partners: Software providers that support platform operations may access limited information under confidentiality agreements.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a government authority.

In all such cases, strict confidentiality agreements remain in force with third parties.

4.2 International Data Transfers

Our servers and data processing infrastructure may be located in multiple countries. Regardless of where data is processed, protection is ensured in accordance with the standards of this Policy.

5.1 Types and Uses of Cookies

We use various types of cookies:

• Essential cookies: These are necessary to keep login sessions active and to ensure security. Disabling them will prevent the platform from functioning properly.
• Functional cookies: Used to remember your language preference, display settings, and other personalised options.
• Analytics cookies: Help us understand which pages are visited most and where users encounter difficulties.

5.2 Cookie Controls

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may prevent you from accessing your account.

6.1 Technical Security

betnaga is committed to ensuring the highest level of data security. We use the following technologies and methods:

• SSL (Secure Sockets Layer) encryption — active on all data transfers
• Password hashing — passwords are never stored in plain text
• Two-factor verification (OTP) — during transactions and login
• Continuous security monitoring and intrusion detection systems
• Regular security audits and vulnerability assessments

6.2 Response to Data Breaches

If a data breach occurs that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible. Our incident response team is active around the clock.

We retain all necessary information for as long as your account is active. Even after account closure, financial transaction records are kept for a statutory period. Details of specific retention periods:

• Account information: At least five years after account closure
• Financial records: Seven years from the date of the last transaction
• Support chat logs: Three years from the date the relevant issue was resolved
• Technical logs: A maximum of three months, after which they are deleted automatically

8.1 Right to Access Information

You may ask at any time to know what information we hold about you. If you contact our support channels, full details will be provided within 30 days.

8.2 Right to Correct Information

If there is incorrect or outdated information in your account, you may request a correction. Additional verification may be required to change identity-related information.

8.3 Request for Data Deletion

You may request that your personal information be deleted; however, due to legal obligations, certain information must be retained for a specified period. Requests to delete an account can be submitted through the support team.

8.4 Right to Restrict Processing

You may request directly to object to the use of your information for a specific purpose and to stop marketing communications. If you have any questions about contacting us, read the FAQ.

betnaga strictly prohibits use of the platform by anyone under the age of 21. Age is verified at registration and is also confirmed during subsequent identity verification processes. If we hold information belonging to a minor, it is deleted immediately and the associated account is closed.

Parents and guardians are advised to monitor their children's online activity and to use parental control software where necessary.

This privacy policy may be updated from time to time in line with changes to our services or legal requirements. For significant changes, we will notify you by email or app notification. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

To learn more about our platform, visit the About Us page, which contains detailed information about betnaga's goals and how it operates.

For any privacy-related questions, complaints, or requests, please contact us. Our support team provides service in both Bengali and English, seven days a week, around the clock.